Privacy Policy

Your Privacy Matters To Us

At Velqueno, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit Velqueno or make a purchase, we may collect information necessary to provide our products and services.

Personal Information You Provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment information
  • Order details
  • Customer service communications

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and browsing activity
  • Referral sources
  • Cookie and tracking information

2. How We Use Your Information

We use your personal information to provide, maintain, and improve our services.

Your information may be used for:

  • Processing and fulfilling orders
  • Sending order confirmations and updates
  • Providing customer support
  • Processing secure payments
  • Improving products and website experience
  • Preventing fraud and unauthorized transactions
  • Sending marketing communications when you provide consent

3. Payment Information

Payments are processed through secure third-party payment providers.

Velqueno does not store your complete credit card or payment information. Your payment details are securely handled by trusted payment processors that follow applicable security standards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website performance, and provide relevant content.

Cookies may help us:

  • Remember your preferences
  • Understand how customers use our website
  • Improve website functionality
  • Measure advertising performance
  • Provide personalized shopping experiences

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.

5. Advertising & Analytics

We may use third-party services to analyze website traffic and improve our marketing efforts.

These services may include:

  • Analytics providers
  • Advertising platforms
  • Social media marketing tools

These third parties may collect information according to their own privacy policies.

6. How We Share Information

We do not sell your personal information.

We may share information only when necessary to operate our business, including:

  • Payment processing providers
  • Shipping and delivery partners
  • Website hosting providers
  • Customer support services
  • Legal authorities when required by law

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications
  • The right to withdraw consent where applicable

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights may include requesting information about collected data, requesting deletion, and opting out of the sale or sharing of personal information.

Velqueno does not sell personal information to third parties.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps.

11. Third-Party Links

Our website may contain links to third-party websites.

Velqueno is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Velqueno
88 Imperial Way
Chislehurst, England
BR7 6JR
United Kingdom

Email:
swatigg@velqueno.shop

Thank You For Trusting Velqueno

We are committed to protecting your privacy and providing a safe, secure, and enjoyable shopping experience.