Returns & Refunds

Your Satisfaction Matters To Us

At Velqueno, we want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, our team is here to assist you with our return and refund process.

Please review the following policy carefully before requesting a return.

1. Return Period

We accept eligible returns within 30 days of the date you receive your order.

To qualify for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • Free from stains, makeup marks, odors, or damage
  • With original tags and packaging when applicable

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Final sale or clearance items
  • Gift cards or promotional vouchers

3. How To Request A Return

To start a return, please contact our customer support team with the following information:

  • Your order number
  • Email address used during checkout
  • Reason for the return
  • Photos of the item (if there is a quality issue)

Email:
swatigg@velqueno.shop

Our team will review your request and provide return instructions if your return is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping method when returning items, as Velqueno is not responsible for packages lost during return transit.

5. Refund Process

Once your return is received and inspected, we will send you an email confirming whether your refund has been approved.

Approved refunds will be processed back to your original payment method.

Please allow:

  • 5-10 business days for the refund to appear, depending on your payment provider or bank processing time.

6. Partial Refunds

Partial refunds may be considered in situations where:

  • The item shows signs of use
  • The product is returned damaged
  • Original packaging or accessories are missing

7. Exchanges

If you need a different size or style, we recommend placing a new order and returning your original item according to this policy.

This allows you to receive your preferred item faster.

8. Damaged Or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the item and packaging

Our team will review your request and work to provide a suitable solution.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

10. Refund Delays

If you have not received your refund after the expected processing time:

  • Check your bank or payment provider account
  • Contact your payment provider
  • Contact Velqueno customer support for assistance

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Velqueno
88 Imperial Way
Chislehurst, England
BR7 6JR
United Kingdom

Email:
swatigg@velqueno.shop

Thank You For Shopping With Velqueno

We appreciate your trust and are committed to providing a smooth, secure, and enjoyable shopping experience.