Shipping Policy
Reliable & Secure Delivery
At Velqueno, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.
We carefully process every order and work with trusted shipping partners to ensure your items are delivered safely and efficiently.
1. Order Processing Time
All orders are processed within:
- 1-3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During high-volume periods, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.
2. Shipping Time
Delivery times depend on your location and the shipping method selected during checkout.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7-15 Business Days |
| United Kingdom | 7-15 Business Days |
| Canada | 10-18 Business Days |
| Australia | 10-18 Business Days |
| Other International Locations | 10-25 Business Days |
Please note that delivery estimates may vary due to customs processing, weather conditions, carrier delays, or circumstances beyond our control.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use your tracking number to monitor the progress of your shipment.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
4. Shipping Address
Please ensure that your shipping address is accurate and complete before completing your purchase.
Velqueno cannot guarantee address changes after an order has been processed.
If you notice an incorrect shipping address, please contact us immediately:
Email:
swatigg@velqueno.shop
5. Customs & Import Duties
International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.
Any customs fees or import charges are the responsibility of the customer and are determined by local customs authorities.
6. Delayed Or Lost Packages
While we work with reliable shipping carriers, unexpected delays may occasionally occur.
Velqueno is not responsible for delays caused by:
- Shipping carrier delays
- Customs inspections
- Incorrect shipping information
- Weather conditions
- Events outside of our control
If your package appears delayed, please contact us and we will assist you in checking the shipment status.
7. Damaged Or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Photos of the item and packaging
Our team will review your request and provide assistance as quickly as possible.
8. Multiple Items In One Order
Depending on product availability and warehouse processing, items from the same order may occasionally arrive in separate packages.
If multiple shipments are created, tracking information will be provided for each package.
9. Contact Us
If you have any questions about shipping, please contact our customer support team.
Velqueno
88 Imperial Way
Chislehurst, England
BR7 6JR
United Kingdom
Email:
swatigg@velqueno.shop
Thank You For Choosing Velqueno
We appreciate your trust and are dedicated to providing a safe, simple, and enjoyable shopping experience.